DESCRIPTION:
This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.

Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.

Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.

CREDITS:
1 Credit

PREREQUISITES:
Retail Customer Service Skills I
Retail Customer Service Skills II
Retail Customer Service Skills III

Retail Customer Service Skills IV: Semester 1

• Retail Customer Service Skills IV: Semester 1 Pretest
• The Language of Retail
• Working in Retail Sales
• Beneficial Attributes and Traits for Retail Sales Personnel
• Communication with Retail Customers
• Customer Behaviors and Buying Decisions
• Customers and Goods
• Selling and Psychology
• Seven Steps of Retail Selling
• Closing Sales
• Listening Effectively
• Recording Work Hours and Getting Paid
• Working and Paying Taxes 1
• Working and Paying Taxes 2
• Personal Insurance 1
• Personal Insurance 2
• Labor Unions
• General Career Preparation IV: Semester 1 End of Semester Exam

Retail Customer Service Skills IV: Semester 2

• Retail Customer Service Skills IV: Semester 2 Pretest
• Inventory
• Preventing Shoplifting
• Personal Identifiable Information (PII)
• Credit Cards
• Cash Reconciliation
• Costs of Doing Business
• Enjoying Your Work Environment
• Staying Healthy at Work
• Situational Awareness
• Maintaining a Safe Workplace
• Violence and De-escalation
• Postsecondary Education
• Leaving a Job
• Choosing the Right Resume for the Job
• Using Technology and Your Resume
• Writing a Winning Resume
• Retail Customer Service Skills IV: Semester 2 End of Semester Exam