CAREER ELECTIVE RETAIL CUSTOMER SERVICE SKILLS IV
DESCRIPTION:
This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.
Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.
Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.
CREDITS:
1 Credit
PREREQUISITES:
Retail Customer Service Skills I
Retail Customer Service Skills II
Retail Customer Service Skills III
Retail Customer Service Skills IV: Semester 1
- Retail Customer Service Skills IV: Semester 1 Pretest
- The Language of Retail
- Working in Retail Sales
- Beneficial Attributes and Traits for Retail Sales Personnel
- Communication with Retail Customers
- Customer Behaviors and Buying Decisions
- Customers and Goods
- Selling and Psychology
- Seven Steps of Retail Selling
- Closing Sales
- Listening Effectively
- Recording Work Hours and Getting Paid
- Working and Paying Taxes 1
- Working and Paying Taxes 2
- Personal Insurance 1
- Personal Insurance 2
- Labor Unions
- General Career Preparation IV: Semester 1 End of Semester Exam
Retail Customer Service Skills IV: Semester 2
- Retail Customer Service Skills IV: Semester 2 Pretest
- Inventory
- Preventing Shoplifting
- Personal Identifiable Information (PII)
- Credit Cards
- Cash Reconciliation
- Costs of Doing Business
- Enjoying Your Work Environment
- Staying Healthy at Work
- Situational Awareness
- Maintaining a Safe Workplace
- Violence and De-escalation
- Postsecondary Education
- Leaving a Job
- Choosing the Right Resume for the Job
- Using Technology and Your Resume
- Writing a Winning Resume
- Retail Customer Service Skills IV: Semester 2 End of Semester Exam